Below FAQ are some common questions we receive.
If you have other questions, please send them to cookeandsonsworkshop@gmail.com.
Need Help?
If you have a question or issue, be sure to check out our FAQs for quick answers. If you still need assistance, feel free to use our contact form or send us an email—we’ll get back to you within 24 hours.
General
Unfortunately, due to the custom nature of personalized products, we cannot accept returns or exchanges unless the item is defective or incorrect.
If your item arrives damaged, defective, or does not match the details you provided, please contact us within 3 days of delivery. We will work with you to resolve the issue through a replacement or refund.
Yes, you may request a cancellation or change within 24 hours. After this time, production begins, and we can no longer modify or cancel the order.
Please double-check all personalization details (e.g., names, dates, colors, font choices) before submitting your order. We cannot be responsible for errors provided by the customer.
Personalized items typically take 24-48 hours to produce. Shipping times vary based on your location and chosen shipping method.
Yes, we reserve the right to decline requests for text or designs that are inappropriate, offensive, or violate copyright or trademark laws. If we have any concerns about your request, we will contact you before proceeding.
If you still need assistance, feel free to use our contact form or send us an email—we’ll get back to you within 24 hours.